the war on idiocy
Rogers = Not so much with the service. Or intelligence.

I know, I know. The incompetence of Telecommunications companies is well documented, and hardly revelatory. But I just had to share this.

So, I decided to upgrade my HD Terminal to an HD Personal Video Recorder (PVR). I made my appointment, and the guys shows up with a half hour to spare in the three-hour appointment window. So far, so good. Except that he doesn’t seem to have brought a PVR. I question him on this, and the following conversation ensues:

“I ordered an HDPVR.”
“I have an HD Box.”
“I can see that. But that’s not what I ordered.”
“I have an HD box.”
“I ordered a PVR.”
“Oh. So where do you want me to install the HD Box?”
“I don’t. I already have an HD Box.”
“So why did you order another one?”
“I didn’t. I ordered a PVR.”
“I have an HD Box.”
“Are you actually retarded, or are you just doing this for my benefit?”

Gold. Good game, Rogers. You’ve got some bright lights working for you.

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